Terms & Conditions

01Definitions

In these Terms:

• Affiliate — Sansoni Management Pty Ltd (ACN 661 451 136), which directly controls the Supplier, and all other companies controlled by it.
• Agreement — Any agreement for the provision of Goods or Services by the Supplier to the Customer, including these Terms.
• Customer — The person (jointly and severally if more than one) acquiring Services from the Supplier, including their heirs, executors, administrators and permitted assigns, or a company's successors, permitted transferees, liquidators and administrators.
• Goods — Goods supplied by the Supplier to the Customer.
• Event — Any events supplied and hosted by the Supplier.
• Fee — The fee paid or to be paid by the Customer for the provision of the Goods and/or Services.
• GST — Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) and its associated regulations, as amended.
• Party/Parties — The Customer and Supplier, severally and jointly.
• Program — Any programs offered by the Supplier.
• Services — Services supplied by the Supplier to the Customer, which may include delivery of an Event or Program.
• Terms — These Terms and Conditions.

02Basis of Agreement

• 2.1 The Terms apply on commencement of the Services. Unless otherwise agreed by the Supplier in writing, the Terms apply exclusively to the Services and cannot be varied by the Customer.
• 2.2 The Supplier may vary or amend the Terms at any time. Variations apply to Services supplied to the Customer from the date of variation.

03Fees and Payment

• 3.1 Payment of the Fee is made by purchase of a Program or Event through the online payment page.
• 3.2 Fees for the Services include GST and any other taxes or duties imposed on or in relation to the Services.
• 3.3 The Supplier may vary its Fees and payment terms at any time.
• 3.4 Empire Money Back Guarantee — the Supplier offers a money back guarantee for the Empire Fast Track and Empire Builder Packages, subject to clauses 3.5 and 3.6.
• 3.5 To be eligible, the Customer must complete and provide documented evidence of: (a) attendance at all four days of Empire Mastery; (b) attendance at four quarterly accountability meetings with implementation of agreed actions; (c) three real-life examples of implementing each of the 12 Pillars, including a written case study; and (d) completion of the Deal Mastery component — all on-demand modules, 52 weeks of documented 'first meet' conversations, and a full deal analysis.
• 3.6 To apply, the Customer must provide the supporting evidence in writing within 7 days of the 12-month anniversary of purchase.

04Events

• 4.1 The Customer and any additional guests must be a minimum of 18 years old to attend an Event.
• 4.2 Events are non-transferable. Tickets (including guest passes) must be used within 12 months of purchase. Extension requests must be made in writing at least 30 days before expiry and are granted at the Supplier's discretion.
• 4.3 Each 12-month Program term includes a set of Event tickets as a bonus item.
• 4.4 Deal Mastery Guarantee tickets only — a full refund may be requested where the Customer has: (a) attended the 3-day Deal Mastery Event; (b) provided evidence of first-meet conversations documented over 52 weeks; (c) provided evidence of a full deal analysis; and (d) applied in writing within 14 days of the 12-month anniversary of completing the Event.
• 4.5 The Customer must not film or record any part of an Event. Disruptive behaviour may result in removal from the Event without refund.

05Program Enrolment

• 5.1 Enrolment commences from the date of payment for the Program (first instalment or full payment).
• 5.2 On enrolment, the Customer acknowledges the Supplier will commence organising Events, venues and staffing based on the Customer's participation.
• 5.3 Programs run for a 12-month term (subject to 5.4), payable in full or by monthly instalments. Payment-method changes must be completed within 7 days of purchase. Services may be suspended if payments fall into arrears.
• 5.4 For LBDx and Empire Boardroom Programs only, enrolment continues month-to-month with monthly upfront payments after the initial 12-month term.
• 5.5 A deposit paid (during an initial Program) for a second 12-month term is non-refundable if the Customer decides not to proceed.
• 5.6 Upgrades or downgrades create a new 12-month term from the date of enrolment in that Program; the Cooling Off Period does not apply (see 6.2).
• 5.7 Subject to the Cooling Off Period, cancellation of a Program within the initial 12-month period is not permitted.
• 5.8 To not continue after the initial term, the Customer must notify the Supplier in writing within 30 days before the end of the 12-month period.
• 5.9 Coaching — Programs include personal coaching. Coaches are assigned at the Supplier's discretion; the Customer may request a transfer for a better fit.
• 5.10 The number of coaching sessions is set out in the Program details. There are no 'make-up' sessions for missed scheduled coaching sessions.
• 5.11 Where a partner discount applied and the full fee-paying partner cancels, the discount no longer applies and the full fee becomes payable.
• 5.12 Guest passes must be used for the same Event the Customer is attending; guests cannot attend any Event without the Customer present.
• 5.13 Guest pass tickets hold no monetary value and cannot be refunded, sold, or traded with any other party.
• 5.14 Unused bonus coaching sessions must be used within 3 months of the completion of the Services.
• 5.15 Bonus Event tickets must be used within the 12-month Program term.
• 5.16 Online programs associated with the Services are only accessible while the Customer is enrolled in a Program.

06Cooling Off Period

• 6.1 Program enrolment is subject to a 5-business-day cooling off period from the date of execution. A full refund of the Fee is available on written request, less the value of any product or bonus items provided.
• 6.2 The Cooling Off Period does not apply where a Customer upgrades or downgrades any Program.
• 6.3 Cooling Off refunds are processed within 20 business days of the written request. The Customer must sign a refund waiver to receive the refund.

07Testimonials

7.1 The Customer acknowledges that the Supplier is permitted to use any testimonial provided by the Customer regarding the Supplier, or a presenter associated with the Supplier, in part or whole, to promote the Supplier in any format, at any time, for marketing and/or training purposes.

08Disclaimer

• 8.1 The Supplier does not provide any guarantee of specific results or outcomes; individual results of the Services, including coaching and mentoring Programs, may vary.
• 8.2 The Supplier does not provide financial or legal advice. Use of any information or materials supplied is entirely at the Customer's own risk. The Customer should independently verify the currency, completeness and relevance of the Services and seek appropriate independent professional advice.
• 8.3 The Services may include views or recommendations of third parties, which do not necessarily reflect the views of the Supplier.
• 8.4 Links to third-party websites or products are provided for information only and do not constitute the Supplier's endorsement.
• 8.5 References to any company or person do not constitute the Supplier's endorsement of their products, goods or services.

09Intellectual Property

• 9.1 Intellectual Property Rights include copyright, inventions and patents, trade marks, designs, business or domain names and logos, confidential information, trade secrets, technical data and know-how, whether registered or unregistered.
• 9.2 Supplier Materials (including Program and Event materials, images, photographs and videos) may contain the Supplier's proprietary and confidential information. The Supplier owns all rights, title and interest, including all related Intellectual Property Rights.
• 9.3 Supplier Materials are copyright of the Supplier and protected by Australian copyright law. The Customer must not copy, modify, rent, lease, loan, sell, distribute, or create derivative works from them. Breach may result in court action for injunctive relief and monetary damages.

10Liability

• 10.1 To the extent permitted by law, the Agreement includes no implied term, condition or warranty as to the quality, merchantability, acceptability, fitness for purpose or performance of the Goods or Services.
• 10.2 The Supplier's liability for breach of non-excludable statutory conditions and warranties, or for any direct damages (in contract or tort), is limited to the total amount paid by the Customer for the Services.
• 10.3 The Supplier is not liable for any indirect or consequential losses or expenses, including loss of turnover, profits, business or goodwill, except to the extent of any liability imposed by law.
• 10.4 Nothing in these Terms excludes, restricts or modifies any laws applicable to the sale of goods or supply of services which cannot be excluded, restricted or modified.

11Privacy and Confidentiality

• 11.1 The Supplier will comply with all applicable privacy laws in providing the Services.
• 11.2 The Supplier collects, stores and uses the Customer's personal information in accordance with its Privacy Policy.
• 11.3 The Customer authorises the Supplier to obtain creditworthiness information from any bank, credit reporting agency or referee for the purpose of assessing credit or any guarantee given.
• 11.4 Personal information is collected to register the Customer for the Services, facilitate their conduct, and inform the Customer of related products and services.
• 11.5 Personal information may be disclosed to (a) the Supplier's contractors and agents (such as conference organisers and IT providers), and may be transferred overseas for these purposes; and (b) the Supplier's Affiliates, for marketing and business purposes.
• 11.6 Events or Programs may be recorded and may include the Customer's image; such media may be sold, given away or used in the Supplier's marketing and advertising (in Australia and overseas). The Customer may opt out by contacting support@aaronsansoni.com.

12Dispute Resolution

• 12.1 Disputes must first be raised by written notice (Dispute Notice). The Parties must use their best endeavours to resolve it, including meeting to discuss. If unresolved after 14 days, the dispute is referred to mediation before a single mediator agreed by the Parties or, failing agreement within 7 days, appointed by the President of the Law Institute of Victoria. The Parties must attend every mediation session.
• 12.2 A Party may not commence court or tribunal proceedings relating to the dispute unless it complies with clause 12.1, except where seeking urgent interlocutory relief or where this Agreement provides such a right.

13Miscellaneous

• 13.1 The Agreement is governed by the laws of Victoria, and the Parties submit to the non-exclusive jurisdiction of the courts of Victoria.
• 13.2 The Supplier's failure to enforce any of these Terms is not a waiver of its rights.
• 13.3 If any provision is invalid or unenforceable, it is deemed deleted only to the extent necessary, and the remaining provisions remain in full force and effect.
• 13.4 The Supplier is not liable where prevented from acting by events beyond its reasonable control (including industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war), and may suspend or terminate the Services by written notice.